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Engagement & Consultation

CURRENT ENGAGEMENT

Have your say – Walsall Together Outcomes Framework

NHS Walsall Clinical Commissioning Group (CCG) and Walsall Council have launched a public engagement exercise to give Walsall residents the opportunity to give their views on an outcomes framework for the proposed Walsall Integrated Care Partnership – This is part of an ambitious and exciting programme which, from 2019, will see providers in the existing Walsall Together partnership working even more closely together to transform health and social care in Walsall.

The vision is to address the changing needs of our population with a new model of care that starts with people’s needs, whether social, physical or mental, and shapes the delivery of joined-up services around those needs. Click here to read more and complete the survey.

 

NHS England Consultations

Please find the latest surveys and consultations from NHS England for you to take part in:

Items which should not routinely be prescribed in primary care: an update and a consultation on further guidance for CCGs

 

UPDATES AND FEEDBACK ON PREVIOUS CONSULTATIONS 

Proposed GP relocation - Update 

Umbrella Medical & Saddlers Health Centre in collaboration with each of the practice PRG chairs developed an engagement plan, to create further opportunities for key audiences to have their say on the relocation proposal for Lichfield Street Surgery, The Limes Medical Centre, Sycamore House Medical Centre and Saddler Health Centre. The six week engagement and information process ran from Monday 8th October 2018 – Sunday 18th November 2018 and included Patient Representative Group (PRG) meetings in the practices, a public event and a patient survey which was developed in line with the Practices' own PRGs. In total, over 2,000 surveys were completed as part of this engagement. 

As part of the engagement, a range of activities were undertaken in accordance with the following objectives:

  • To hear the views of people who are currently registered at Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre
  • To ensure key stakeholders know how they can contribute to the discussion about the relocations of Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre.
  • To support people in Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre to better understand the proposed development.

The engagement was promoted via: 

Practice Websites

Notice Boards

Jayex boards (where applicable)

Surgery TV screens (where applicable)

Facebook (where applicable)

B side of prescriptions (where applicable)

Emails

Text messages (where applicable)

Practice Pre-Engagement Meetings via the Walsall New Build Patient Engagement Group

Public Meeting with attendance from architect with plans on display and doctors and managers present to answer queries. At a neutral venue within the town centre

Newspaper/ Media engagement in conjunction with the CCG and council

CCG website

 

This pdf infographic (518 KB) aims to provide a summary of such activities and captures some of the feedback received through the engagement.

 

Walsall CCG Operational Plan 2017-19 - Update

Thank you for your feedback on the CCG's Operational Plan 2017 – 2019 which sets out our plans for the next two years. The plan sets out priority areas which have been produced after consideration of the strategic direction that we intend and need to take, and our local operational challenges.

Download the Operational Plan 2017-19 here.

We are open to hear your thoughts and feedback on the plan, so please get in touch with us by emailing ccgcomms@walsall.nhs.uk

 

Healthwatch Walsall - Update

NHS Walsall CCG commissioned Healthwatch Walsall to find out more about the diverse population of Walsall and the best ways in which to communicate health messages to its different communities.

The research was carried out during September and October 2016. Focus groups were conducted with a cross section of the local community, such as over 65s, parents of young children and representatives from each BME community. Residents were also invited to complete a short survey on areas ranging from the most common media channel they use, to how they rate their local GP.

We have now compiled all our findings into our Outcome Report which you can read here.

 

PREVIOUS CONSULTATIONS 

Black Country local maternity services 

As part of our commitment to engaging women and their families in the transformation of maternity services across the Black Country, we held two ‘Whose Shoes’ events. The purpose of the Whose Shoes events was to bring a group of stakeholders together to listen to the voices of women and explore potential options and solutions in the design and development of services.

 

Extended GP Access - Patient Feedback   NOW CLOSED 

NHS Walsall Clinical Commissioning Group (CCG) launched its Extended GP Access service on 23 December 2017, which allows people registered with a Walsall GP to access late evening, weekend and bank holiday GP appointments.

Between December 2017 and June 2018 figures show that more than 10,500 people have accessed the service. The CCG is asking patients to complete a short survey about the service, which can be completed here: www.surveymonkey.co.uk/r/8CVHN2J

For more information about the services click here.

 

Over the counter items not routinely prescribed public consultation - December 20, 2017 to March 14, 2018   NOW CLOSED

NHS England has launched a public consultation on reducing prescribing of over-the-counter medicines for 33 minor, short-term concerns. In the year prior to June 2017, the NHS spent approximately £569 million on prescriptions for medicines which can be purchased over the counter from a pharmacy and other outlets. For more information about the consultation click here.

Complete the online consultation here.

Supporting documents:

Consultation document

 

GP relocation proposal – Give your views – December 09, 2017 to January 20, 2018 - NOW CLOSED 

Walsall patients are being asked to share their views regarding plans to open a new health centre, which will result in four GP surgeries being based at one site. The plan proposes to move Lichfield Street Surgery, Sycamore House Surgery, The Limes Surgery and Saddlers Medical Centre into the new centre, which would be built on the former Jabez Clift leather works on Lower Forster Street.

NHS Walsall Clinical Commissioning Group (CCG) is working with the surgery’s GPs to raise awareness about the proposal and encourage patients to give their views. Patients are being asked to complete a survey which can be collected from any of the four GP practices. The engagement exercise runs from December 09, 2017 until January 20, 2018. Continued.

Supporting Documents:

Leaflet

 

'Medicines which should not routinely be prescribed in primary care' consultation - July 21 to October 21, 2017 - Now Closed 

NHS England released a 12 week consultation on July 21, 2017 about what it describes as ‘low value’ products. There were 18 treatments included in the consultation because they had been used to treat a variety of conditions historically, but over time there has been a reduction in prescribing of these medicines/treatments. Click here to find out more information.

 

Public Consultation: Improving Urgent Care Services in Walsall - August 14 to September 22, 2017 - Now closed

NHS Walsall CCG launched a six week public consultation in August 2017 regarding Walsall's urgent care services and how they are currently organised within the borough. 

Consultation Activity

A broad range of consultation methods were used to promote and facilitate feedback from patients, the public, local stakeholders - including elected representatives - and staff. These included public meetings, social media activity, community outreach and focus groups with seldom heard groups. A letter outlining the proposals and ways in which people could feedback was also sent to all MPs across Walsall.

A total of 892 survey responses were collected with support from Healthwatch Walsall, from respondents living in Walsall and neighbouring areas. On November 7, 2017 the results of the consultation were shared with the CCG's Governing Body. On November 28, 2017 the results of the consultation were shared at the Social Care and Health Overview Committee. Read the full report here.

The next steps

Walsall CCG is taking into account the findings and issues raised from the public consultation to inform the plans going forward, with regards to urgent care services. The findings and recommendations will be shared with Walsall Health Overview and Scrutiny Committee and the West Midlands Clinical Senate for consideration. Any change in service is also subject to an on-going assurance process with NHS England.

 

Public Consultation on changes to Hospital Stroke Services - August 14 to September 22, 2017 - Now closed

NHS Walsall CCG carried out a six week public consultation in August 2017 on proposed changes to hospital stroke services in Walsall. The consultation asked local people to give their views on hyper acute stroke services for Walsall residents being transferred to the Royal Wolverhampton NHS Trust (New Cross Hospital). Click here to find more information.

Consultation Activity

A broad range of consultation methods were used to promote and facilitate feedback from patients, the public, local stakeholders - including elected representatives - and staff. The CCG wrote to all MPs across Walsall. The letter outlined the proposals and ways in which people could get involved. A total of 360 surveys were completed.

On November 7, 2017 the results of the consultation were shared with the CCG's Governing Body. On November 28, 2017 the results of the consultation were shared at the Social Care and Health Overview Committee. Read the full report here.

The next steps

Walsall CCG is taking into account the findings and issues raised from the public consultation to inform the plans going forward with regards to hyper acute stroke services. The findings and recommendations will be shared with Walsall Health Overview and Scrutiny and the West Midlands Clinical Senate for consideration.

 

Policy for Procedures of Lower Clinical Value - A listening exercise, July 27 to September 07, 2017 - Now closed

NHS Walsall Clinical Commissioning Group (CCG) launched a six week public listening exercise in July 2017 to engage with local people about its Procedures of Lower Clinical Value Policy. Click here to find out more information.

The CCG commissioned Healthwatch Walsall to undertake the listening exercises, supported by Engaging Communities Staffordshire an independent community interest company. Responses were captured using a survey and there were around 300 responses received. The full report can be read here.

Read the updated policy here

 

Your Health, Your Future Consultation on possible changes to GP practices in Walsall - have your say, July 26 to September 06, 2017 - Now closed

In July 2017 NHS Walsall CCG launched a six week public consultation on possible changes to some GP practices in Walsall. Contracts with several GP practices were due to come to an end and Walsall CCG looked at them and decided how future services could look. GP services are provided on a General Medical Services (GMS) or Alternative Provider Medical Services (APMS) contract, with APMS contracts being time limited. Nine APMS contacts are due to come to an end in early 2018. Click here to find more information.

A broad range of consultation methods were used to promote and facilitate feedback from patients, the public, local stakeholders - including elected representatives - and staff. These included public meetings, social media activity, community outreach and focus groups with seldom heard groups. The CCG worked closely with Healthwatch Walsall to engage with effected patients and over 1,000 surveys were completed.

Walsall CCG's Governing Body met on November 7, 2017 and agreed the following recommendations given by Primary Care Committee:

  • Area 1 - Approve Option 2 to merge the three contracts of the Wharf Family Practice, Sai Medical Practice and Manor Medical
  • Area 2 - Approve Option 2 to split the site provision at the Harden Family Practice /Coalpool Family Practice site and Blakenhall Family Practice
  • Area 3a - Approve Option 1 to let the contract at Kingfisher Practice expire and patients to be disbursed
  • Area 3b - Approve Option 2 to retain Keys Family Practice contract 
  • Area 4 - Remover late and weekend appointments from APMS contracts (The Keys Family Practice, Coalpool Family Practice, Harden Family Practice, The Wharf Family Practice, Collingwood Family Practice)

Read the full report here

 

The Big Conversation - Now closed

 

Other

NHS Improvement

Toolkit for communications and engagement teams in service change programmes