Walsall Together Outcomes Framework

Have your say – Walsall Together Outcomes Framework



NHS Walsall Clinical Commissioning Group (CCG) and Walsall Council have launched a public engagement exercise to give Walsall residents the opportunity to give their views on an outcomes framework for the proposed Walsall Integrated Care Partnership – This is part of an ambitious and exciting programme which, from 2019, will see providers in the existing Walsall Together partnership working even more closely together to transform health and social care in Walsall.

The vision is to address the changing needs of our population with a new model of care that starts with people’s needs, whether social, physical or mental, and shapes the delivery of joined-up services around those needs.

Why do things need to change?

Walsall’s health and social care partners recognise that health and social care organisations need to work together to make changes, so can we can continue to offer safe, sustainable and high-quality services that put the needs of people and patients at the centre of everything we do.

We have already started to take some of the practical steps necessary to deliver this:

  • We have established seven integrated health and social care teams in our four localities.
  • We are piloting a new model of Multi-Disciplinary Team working.
  • We have created an integrated model of intermediate care, bringing together the health and social care teams which support the discharge of patients from hospital.
  • We have commissioned the Making Connections service, which aims to tackle loneliness and social isolation with an initial focus on older people.

What you have already told us

In January last year, the CCG launched The Big Conversation - a seven-week public engagement exercise. This exercise involved talking to local people about how we can improve healthcare for patients, the challenges the NHS is facing, and what we are doing about this.  

The feedback we gathered strongly supported the principle of joining up our health and care services.   We are now developing plans to deliver this change and as part of that, we are developing an ‘Outcomes Framework’ for the Integrated Care Partnership.

We want to use this framework to measure and monitor some of the most important health and care factors affecting people in Walsall. This will help us to understand how well health and care services are working together to achieve better outcomes for local people and to set shared goals and priorities for the Walsall Together partnership.

What we are proposing

Currently, we assess how well services are performing by measuring how much activity they undertake, how much they cost and their performance against a narrow range of measures.  

We are now proposing to change from counting units of activity to measuring outcomes achieved and to measure these outcomes not just for the people who are referred to individual services but for the whole population.

Supporting Documents

Walsall Together Outcomes Framework -   pdf DOC (1.07 MB)

Walsall Together Outcomes Framework with Questionnaire - pdf DOC (1.11 MB)

Metrics - spreadsheet DOC (29 KB)

 How to have your say

We are encouraging patients in Walsall to have their say by completing a questionnaire - 

Or you can request a hard copy by calling 01922 603062.

If you would like a copy of this survey in another format i.e. braille, audio, easy-read or another language then please contact us on 01922 603062.

You can also have your say by:

  • Writing to us at NHS Walsall Clinical Commissioning Group, Jubilee House, Bloxwich Lane, Walsall, WS2 7JL
  • Emailing us get.involved@walsallccg.nhs.uk
  • Joining the conversation on Twitter @WalsallCCG @WalsallCouncil #WalsallTogether

You can also have your say by attending one of six public events. More information about the dates and times of the events will be sent out shortly.





Wednesday 8 August 2018


Saddlers Shopping Centre
Park Street 

​Friday 10 August 2018


Oak Park Active Living Centre
Coppice Road

Walsall Wood

Wednesday 15 August 2018


​Bloxwich District Library
Belmore Row

Wednesday 22 August 2018 10am-3pm

Walsall Urgent Care Centre
Bridgeman Street