Public Consultation: Urgent Care Services, Have your say - 14th August to 22nd September 2017

This consultation has now closed

The Urgent Care Centre based in Walsall Town Centre was opened in October 2015 on a short term basis following public consultation. The longer term plans were that local urgent and emergency care services would be brought together at Walsall Manor Hospital.

The aim of the centre was to reduce the need for a visit to the Walsall Manor Hospital A&E department to relieve the pressure on our busy A&E staff so they are able to treat those patients that have life-threatening illnesses or injuries, until the point that the preferred longer term model of an integrated service on one site could be effectively established.

Likewise it was not intended to substitute a GP appointment and patients with non-urgent illness or injuries should be seeing their GP or local pharmacist in the first instance.

Our analysis shows, since the centre opened many people are attending when they could be treated by using a self-care option, visiting a pharmacy, ringing NHS 111 or an appointment with their own GP.

Walsall CCG undertook a listening exercise throughout January 2016 - The Big Conversation -  to find out what local people think about urgent care services in Walsall and how they can be improved. We asked for views from Walsall residents, and anyone else who uses or works with urgent care services in the borough such as patients, healthcare providers, local councillors, voluntary organisations and Healthwatch to help shape the future of services in the borough.

NHS Walsall CCG has now launched a formal public consultation asking for the views of local people on the following three options for the Urgent Care Centre in the Town Centre.

You can read about the options in the consultation document pdf here (1.30 MB)

Supporting Documents

  pdf Consultation Document - Easy-Read Version  (2.52 MB)

  pdf Equality, Quality Impact Assessment (368 KB)

  pdf Stakeholder Analysis (200 KB)

  pdf Consultation Plan (647 KB)

  pdf Poster (33 KB)

You can give your feedback by:

Completing the survey here

You can also pick up a copy in your GP practice or request a copy in the post by calling us on 01922 618388.

Email us:

Twitter: @WalsallCCG

Write to us: NHS Walsall Clinical Commissioning Group, Jubilee House, Bloxwich Lane, Walsall, WS2 7JL

You have until 22nd September to give us your feedback.

You can also attend one of three public events by booking your place online or by calling 0121 611 0231.

September 7th, 10am - 12pm  Frank F Harrison Community Association, Stephenson Square, Walsall WS2 7DY
September 13th, 3pm - 5pm Forest Arts Community Centre, Hawbush Road, Walsall, WS3 1AG
September 20th, 10am - 12pm Aldridge Community Centre, Middlemore La, Walsall WS9 8AN

Large print and easy read versions of this document can be found on our website. If you would like this document in a different language, or any other format (including braille and audio), or would like to be posted a hard copy, please contact us. You can email us at or phone us on 01922 618388.

You can post your completed questionnaire to:


Please ensure you use the capital letters as shown above, so that the Post Office’s machines can read the address automatically. You just need this one line address, which will be delivered to us.