Here are our latest opportunities to get involved and have your say on health and care services in Walsall, and across the Black Country and West Birmingham.

To find out how we’ve used your views and experiences to inform and improve local health and care services, please visit our You Said, We Did webpage.

If you would like any information on this page in other languages or formats such as easy read or large print then please contact us at or call 01922 618388.


ਜੇ ਤੁਸੀਂ ਇਸ ਵੈਬਸਾਈਟ ਤੇ ਹੋਰ ਭਾਸ਼ਾਵਾਂ ਜਾਂ ਫਾਰਮੈਟਾਂ ਜਿਵੇਂ ਕਿ ਅਸਾਨ ਪੜ੍ਹਿਆ ਜਾਂ ਵੱਡਾ ਛਾਪਣਾ ਚਾਹੁੰਦੇ ਹੋ, ਦੀ ਜਾਣਕਾਰੀ ਚਾਹੁੰਦੇ ਹੋ, ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਸਾਡੇ ਨਾਲ ‘ਤੇ ਸੰਪਰਕ ਕਰੋ ਜਾਂ 01922 618388 ਤੇ ਕਾਲ ਕਰੋ


اگر آپ اس ویب سائٹ پر دیگر زبانوں یا آسان پڑھنے یا بڑے پرنٹ کے طور پر دستیاب معلومات چاہتے ہیں تو براہ کرم پر ہم سے رابطہ کریں یا 01922 618388 پر کال کریں اور ہم آپ کی مدد کے لئے اپنی پوری کوشش کریں گے.


আপনি যদি এই ওয়েবসাইটটিতে অন্য ভাষা বা ফর্ম্যাট যেমন সহজ পঠিত বা বড় মুদ্রণের মতো কোনও তথ্য পেতে চান তবে দয়া করে আমাদের সাথে এ যোগাযোগ করুন বা 01922 618388 কল করুন।


જો તમે આ વેબસાઇટ પર કોઈ અન્ય માહિતી અથવા સરળ વાંચન અથવા મોટા છાપવા જેવા ફોર્મેટમાં કોઈ માહિતી પ્રાપ્ત કરવા માંગતા હો, તો કૃપા કરીને અમારો સંપર્ક કરો અથવા 01922 618388 પર ક callલ કરો.


Jeśli chcesz uzyskać informacje na tej stronie w innych językach lub formatach, takie jak łatwe czytanie lub duży druk, skontaktuj się z nami pod adresem lub zadzwoń pod numer 01922 618388.

Black Country Healthcare's Big Conversation about Mental Health, Learning Disabilities and Autism in Walsall

As a newly merged organisation, Black Country Healthcare has the ambition to support the people of Walsall to lead healthier and happier lives. They cannot do this alone, and want to work with you in genuine partnership to develop our clinical strategy, to listen and learn, in order to achieve meaningful change.
As the system starts to prepare for future demand for services, Black Country Healthcare is holding a series of ‘Big Conversations’ about the services they deliver; one Black Country conversation for those specialist service areas where we come together to achieve greater quality and scale for all our populations, and one in each of our localities (Dudley, Sandwell, Walsall and Wolverhampton) for those core services where we know that the needs of our local communities need to be locally driven.
The conversation starts with two simple questions:
1.    What does the very best healthcare provision for those with mental health, learning disabilities and/or autism look like in 3 years’ time?
2.    What are the most important steps we should take to achieve this?
We wanted to share these with you in advance so you can discuss them with others you may represent or advocate for.
The ‘Big conversation’ will be virtual for now and will take place for via Zoom on 20th July, 12.30 – 2pm.
Let them know you’re attending by emailing and you will receive the link to the session. If you can’t make this date but would like to share your feedback please contact them here.

Join our African-Caribbean Community Focus Group

We would like to hear from the African-Caribbean Community in Walsall to find out their experiences of health services during the Coronavirus pandemic.

In particular we would like to know:

  • What has worked well for you/not well?
  • If you could have changed anything what would it be?
  • Were there any barriers to accessing services, advice or support and have you learned anything new?
  • What changes would you keep and what are your ideas for improving access to health and care services moving forwards?

If you are interested in joining, please contact Kiran Patel on 01922 603077 or email

Please note we will be organising further focus groups, to ensure we are capturing a wide range of views and experiences from our diverse communities in Walsall. To find out more, contact Kiran Patel on 01922 603077 or e-mail

Repeat Prescription Ordering Hub

Walsall CCG is evaluating the Repeat Prescription Ordering Hub which was introduced in some GP practices across Walsall to standardise its repeat prescription process and make ordering medication more efficient. If you are registered at the following practices:

• Forrester St Medical Practice
• Pleck Health Centre
• Modality Darlaston Practice
• Harden Blakenall Medical Centre

We would be grateful if you could complete this short survey to provide feedback on your experiences of using the Hub. Your views are really important in helping us to ensure the service works well and that we respond to suggestions to improve or make a difference. Please click below to continue.

COVID19 – Patient Experience Survey

Over the past few months, the coronavirus pandemic has changed all our lives considerably. It has transformed our views of what is important and posed a considerable challenge to our health and care services.
As part of our ongoing work to respond to the pandemic, we are asking you to share your experience of the pandemic and the impact it is having on you and your family’s access to health services locally by completing our online survey. Please note that we will not be producing paper copies of this survey due to changes to staff working and limited resources.
The feedback you share with us via this survey will help to us to make decisions and design new ways of working. The survey should take approximately 10 minutes to complete. Your feedback is very important to us.
At the end of the survey, we will ask for personal details, such as age and gender, to help with our analysis. We will need your postcode and GP practice to help us know which town or city you live in. We will not ask for your house number or house name.
We will keep all information secure we will not be able to identify you through your answers. We will also not share your personal data with anyone else.
The survey will close on Tuesday 23 June 2020 at 11:59 pm.

Living with Diabetes – Your voice counts

Healthwatch Walsall would like to find out your views about how people are supported and how people look after themselves living with diabetes and associated health conditions. They are holding a series of diabetes workshops virtually at 11am on the 11th, 17th June and 9th July using ZOOM.

Please see the poster (right) for more information.

Healthwatch Walsall - ‘How you live with your long-term condition’

Healthwatch Walsall is the independent consumer champion for health and social care services.

They are working with local NHS organisations (such as ourselves at the CCG), Walsall Council and One Walsall to support them in delivering a programme of change in health and social care. This is called Walsall Together.

Walsall Together’s aim is to put the patients views at the heart of future health and social care changes. The views of patients, their relatives and carers are very important.

If you live in Walsall and manage or help someone to manage their long-term condition(s) such as: diabetes, respiratory illness, heart conditions, mental health and experiences of palliative care services, then Healthwatch would like to hear your views.

Please share your views through the survey available here.

Or if you wish to complete a paper copy or require support in completing the survey, then contact us below.

Contact Healthwatch Walsall.
Tel: 0800 470 1660 Quote WT

Or alternatively, you can email:

Here is an archive of our previous engagement opportunities...

Walsall CCG - Listening Event on Future Form of the CCGs

In October last year, we held a listening exercise with our staff and a small group of stakeholders where people shared their views on the future forms of the Clinical Commissioning Groups (CCGs) across the Black Country and West Birmingham. We are now proposing to build on that conversation with our staff and wider stakeholders.

Following the successful Extraordinary CCGs Governing Bodies in Common, which took place on Tuesday 21 January 2020, we would like the opportunity to feedback on how we have listened and used the views shared with us back in October, update you on the current position, share with you the next steps, and listen to what your views are of our progress and proposals for next steps.

From the previous listening exercise, it was clear that maintaining control of local place commissioning and budgets were important, as well as maintaining the existing local relationships both internal and external. There was a fear of losing influence and control and local services for local people. It is really important to continue the conversation around these points. However, in the immediate future, we need to move towards a single commissioning voice delivered and supported through shared governance arrangements.

In this next conversation, we want to share with you what that looks like, seek your view on our new governance arrangements and work through some of the questions you have raised so far.

Therefore, we would like to invite you to join us on Tuesday 3 March, 4pm until 5:30pm at Beechdale Lifelong Learning Centre

Please could you confirm your attendance at this meeting by emailing and as always please let us know if you have any questions.

Healthwatch Walsall - Maternity Services Survey

Healthwatch Walsall would like to find out about your experiences of using community maternity services and have launched a survey to help us find out about parent(s’) experiences of using Community Midwife & Health Visitor services in Walsall. The closing date is early March 2020.

This survey will help us find out about your experiences of using community midwife and health visitor services. Your feedback is anonymous. Your information is important and we must ensure that it is used appropriately, secured safely and is not passed on to other organisations without your permission. We will use your anonymous information with that from other people to write a report that is shared with Walsall CCG, Walsall Healthcare NHS Trust and published on the Healthwatch Walsall website.

Phase 3 of the Harmonised Clinical Treatment Policy Project

The CCGs across Birmingham and Solihull CCG; Sandwell & West Birmingham CCG, Dudley CCG, Walsall CCG & Wolverhampton CCG have undertaken Phase 3 of the Harmonised Clinical Treatment Policy Project.  This harmonised approach across the footprint of the west midlands is to facilitate consistent, evidence-based policy development for planned patient care.

The remit of the Harmonised Treatment Policy Project is outlined by the Lead Planned Care GP Dr Geoff Naylor:

“Treatment policies are designed to provide fair, consistent, and transparent access to treatment for patients.  CCGs have finite resources and are required to ensure treatment policies are evidence-based, achieve the best clinical outcomes for patients and provide the most cost-effective use of NHS resources.  Our treatment policies have been developed to be informed by the most up to date clinical evidence, best practice and clinical opinion nationally. During this engagement period in Phase 3 treatment policies, we would really value and appreciate feedback from the public to ensure our next phase of treatment policies are as clinically robust as possible for our local patients.”

Between Thursday 5th September and Friday 11th October, the 5 Birmingham and Black Country CCGs engaged with clinical colleagues and the public regarding Phase 3a which includes the following 3 DRAFT policies:

  • Subacromial Pain

To view the DRAFT Policy, click here

To view the DRAFT Patient leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.

  • Image-guided therapeutic intra-articular joint injections with corticosteroids with/without local anaesthetic.

To view the DRAFT Policy, click here

To view the DRAFT Patient leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.

  • Image-guided HIGH VOLUME intra-articular injections (40mls+) of saline with or without corticosteroid and/or local anaesthetic

To view the DRAFT Policy, click here

To view the DRAFT Patient Leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.

NHS Long Term Plan - Public Event

17 September, 2019 || 5:00pm-6:30pm
Jubilee House, Bloxwich Lane, Walsall, WS2 7JR

Come along and hear the headlines on the Black Country and West Birmingham NHS Long Term Plan. Share your thoughts on how the plan is developing and help us to shape the final version. Join us and our local partners for a cup of tea and friendly conversation.

Refreshments will be provided, and there is Free Parking available.

For more information, please call 01922 603077.

Seeking your experiences on Assisted Conception Services

When people seek treatment for infertility, their local Clinical Commissioning Group is responsible for funding fertility services (such as In-Vitro Fertilisation, or IVF) to help women become pregnant.

So that Clinical Commissioning Groups (CCGs) in the Black Country, Birmingham and Solihull, offer the most effective IVF services, they are seeking peoples experiences of assisted conception services.

Local people who have accessed assisted conception services in the last five years, including their relatives, are invited to share their views by completing an online survey.

The CCGs also welcome feedback from GPs, clinicians who work within assisted conception services and members of the public.

Your feedback and experiences will be used to inform the future provision of IVF services.

The closing date for feedback is 30 August 2019.

Have your say on plans to improve Primary Care in the Black Country and West Birmingham

Following the publication of the national NHS Long Term Plan, which sets out how the NHS will improve care for patients over the next ten years, CCGs in the Black Country and West Birmingham are planning improvements to primary care services and would like to hear the views of local people.

We recognise that Primary Care provides the first point of contact for many people. The main source of primary care is general practice, which is the care and treatment delivered from doctors’ surgeries in local communities.

The views of members of the public, patients, doctors, nurses and other healthcare professionals are being used to develop a strategy for the future of primary care services to ensure improved access, continuity and coordination of care for local people.

We are hosting events across the Black Country and West Birmingham to share the key elements of this strategy with local people. We want to check that we are in the right place, that we are not missing anything important and to confirm that the strategy will meet local need.

Have your say

Come along to one of our public engagement events. The times and dates of our events are shown below. If you wish to attend, please register via the online booking links…

Date/Time: Monday 20 May 2019, 2.00pm – 4.00pm.
Venue: Beechdale Lifelong Community Centre, Stephenson Square, Walsall, WS2 7DY.
Online Booking: Book here

Date/Time: Thursday 23 May 2019, 1.30pm – 3.30pm
Venue: Bank Street Methodist Church, Bank Street, Brierley Hill, DY5 3DA
Booking Link: Book here

Date/Time: Thursday 23 May 2019, 10.30am – 12.30pm.
Venue: Executive Suite, Hayward Stand, Molineux, Wolverhampton, WV1 4QR.
Online Booking: Book here

Sandwell and West Birmingham
Date/Time: Tuesday 21 May 2019, Registration 9:30am, Start 10:00am – 12:00pm.
Venue: CAP Centre, Windmill Lane, Smethwick, B66 3LX.
Online Booking: Book here

Perinatal Mental Health 'Whose Shoes' Workshop - June 2019

Understanding and improving the experience of women experiencing perinatal mental health issues.

The NHS in the Black Country will be holding a Perinatal Mental Health ‘Whose Shoes?’ interactive workshop on Monday 24 June 2019 from 10am-2.30pm at Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR.

The event aims to gather views from local mums and their families to understand and improve user experience for women experiencing any kind of mental, psychological or emotional ill-health during or after pregnancy.

Ideas generated will be analysed and will contribute to the ongoing improvement of perinatal mental health services across the Black Country

Babies and children are welcome to attend, lunch and free parking is available.

Local mums in Walsall who are interested in attending can book their place online via Eventbrite here.

Transforming Care for Children & Young People with Learning Disabilities and Autism - Public Feedback Event

The Children & Young People’s subgroup of the Transforming Care Programme invited service users, families and carers, professionals, members of the public and local community organisations to come and hear about plans to change the way in which care is delivered for children and young people living with Learning Disabilities and /or Autism in the Black Country.

The Black Country Transforming Care Partnership (TCP) was established in April 2016 to transform health and care services for children and young people with Learning Disabilities and /or Autism who may display behaviour that challenges. As part of NHS England’s Building the Right Support plan, the programme aims to reduce the number of children and young people with learning disabilities residing in hospital so that more can live in the community, with the right support, close to their home.

Following our prior public engagement events, where we spoke to service users, families, carers and professionals about the proposed changes, we then presented a summary of your feedback so that we may continue to build on this great work alongside all of you, and agree and deliver local plans for the programme. There was also further opportunity for continuous feedback.

To view our News Story released after this event, please click here.

Transforming Care Partnership - Children and Young People : Pre-engagement workshops for the Black Country

The Black Country Transforming Care Partnership is undertaking workshops to shape services for children and young people with learning disabilities (or learning disabilities with autism) with behaviour that challenges. To shape these services, we need to hear from people who have lived experience, as you will know best what is needed!

We would like your help to develop the component parts of a service (what are the ‘things’ that should be done) that could be wrapped around a child/young person and their family, and support them to live in their homes and communities and lead a good life.

During the event, participants will work in small groups with a facilitator who will take you through a series of questions that aim to help you tell us what things should make up care services at different points of a child’s or young person’s life. Outputs from the workshop will be used to shape a framework for what services should look like and will guide development of services for the future.

To sign onto our ‘Feedback’ event, where we would now like to present a Summary of your feedback, click here. This is so we can continue to build on this and agree to deliver local plans for the Programme!

Have your say on improving services for adults with learning disabilities (March 2019 – May 2019 )

The Black Country Transforming Care Programme (TCP) has been working with people with learning disabilities, their families and carers to agree and deliver a community model of care based on the following principles:

  • Involving people with learning disabilities in their own care
  • Better identification of people at risk who may need intensive support
  • Support for families and carers to keep people in their own home environment

Through this work, we are ensuring services are available for people with learning disabilities in the right place, at the right time and delivered in the right way.

We believe the best way to deliver services for people with learning disabilities is in the community, through the following services and the pathway below:

  • Community learning disability service
  • Assessment and treatment beds
  • Intensive support service
  • Forensic support service

We believe the Transforming Care Programme model of care we have outlined above is the right one. We want to be sure we have captured all your thoughts and concerns before we ask our clinical commissioners to agree to the permanent closure of assessment and treatment beds in Dudley and Walsall. This will enable us to take any supportive action needed to ensure our community model delivers the best possible care for people in the Black Country with learning disabilities.

Throughout this nine-week engagement period, we will be talking to local councillors, MPs, GPs, NHS staff, specialist schools and advocacy services to seek their views too.

Your views are very important and will be used to understand any action needed as a result of inpatient bed closures and to further shape community support.

Engagement documents

Download our engagement document below, for more information on our community model and how you can have your say:

Easy-read information

With the support of Dudley Voices for Choices (DVC), a local advocacy group for people who have a learning disability or autism, we have produced materials in an easy-read format. These easy-read materials can be downloaded below:

Have your say

The public engagement exercise runs from Thursday 21 March 2019 to Thursday 23 May 2019

You can get involved through a variety of different methods:

Attending one of our engagement events:

  • Yemeni Community Association in Sandwell Limited, Greets Green Access Centre, Tildasley Street, West Bromwich, B70 9SJ. Monday 8 April 2019, 1.30-3.30pm
  • Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR. Tuesday 9 April 2019, 10am-12pm
  • Bescot Stadium, Bescot Crescent, Walsall, WS1 4SA. Thursday 11 April 2019, 4-6pm
  • DY1 Community Building, Stafford Street, Dudley, DY1 1RT. Thursday 2 May 2019, 5.30-7.30pm

Completing a questionnaire and posting it to Freepost NHS QUESTIONNAIRE RESPONSES

Visiting our online survey and completing the survey online.

Inviting a representative from the engagement team to your meetings, if you belong to a group or organisation. If you would like somebody to attend to speak to your members, colleagues, friends or staff please call 0121 611 0611.

How will your views be used

Your views will feed into a full report which will be considered by the Transforming Care Programme Board as soon as possible once the engagement has been completed. The Programme Board will then make a recommendation to each Clinical Commissioning Group to inform decision making on the future of learning disability services in the Black Country.

Have your say – Walsall Together Outcomes Framework

NHS Walsall Clinical Commissioning Group (CCG) and Walsall Council have launched a public engagement exercise to give Walsall residents the opportunity to give their views on an outcomes framework for the proposed Walsall Integrated Care Partnership – This is part of an ambitious and exciting programme which, from 2019, will see providers in the existing Walsall Together partnership working even more closely together to transform health and social care in Walsall.

The vision is to address the changing needs of our population with a new model of care that starts with people’s needs, whether social, physical or mental, and shapes the delivery of joined-up services around those needs. Click here to read more and complete the survey.

Walsall CCG Operational Plan 2017-19 - Update

Thank you for your feedback on the CCG’s Operational Plan 2017 – 2019 which sets out our plans for the next two years. The plan sets out priority areas which have been produced after consideration of the strategic direction that we intend and need to take, and our local operational challenges.

View the Operational Plan 2017-19 here.

We are open to hear your thoughts and feedback on the plan, so please get in touch with us by emailing: