Healthwatch Walsall - Maternity Services Survey

Healthwatch Walsall would like to find out about your experiences of using community maternity services and have launched a survey to help us find out about parent(s’) experiences of using Community Midwife & Health Visitor services in Walsall. The closing date is early March 2020.

This survey will help us find out about your experiences of using community midwife and health visitor services. Your feedback is anonymous. Your information is important and we must ensure that it is used appropriately, secured safely and is not passed on to other organisations without your permission. We will use your anonymous information with that from other people to write a report that is shared with Walsall CCG, Walsall Healthcare NHS Trust and published on the Healthwatch Walsall website.

Please click here to access the Survey.

Healthwatch Walsall - ‘How you live with your long-term condition’

Healthwatch Walsall is the independent consumer champion for health and social care services.

They are working with local NHS organisations (such as ourselves at the CCG), Walsall Council and One Walsall to support them in delivering a programme of change in health and social care. This is called Walsall Together.

Walsall Together’s aim is to put the patients views at the heart of future health and social care changes. The views of patients, their relatives and carers are very important.

If you live in Walsall and manage or help someone to manage their long-term condition(s) such as: diabetes, respiratory illness, heart conditions, mental health and experiences of palliative care services, then Healthwatch would like to hear your views.

Please share your views through the survey available here.

Or if you wish to complete a paper copy or require support in completing the survey, then contact us below.

Contact Healthwatch Walsall.
Tel: 0800 470 1660 Quote WT

Or alternatively, you can email:

Black Country and West Birmingham CCGs: Future Form Listening Exercise, Engagement Feedback, October 2019

Following on from the listening exercises undertaken by the four CCGs in the Black Country and West Birmingham, Walsall CCG is pleased to share with you the detailed report on the engagement feedback.

The report explains, the approach and methodology, feedback, findings, sample comments, conclusions, and next steps.  It contains feedback from staff, members and stakeholders across the four CCGs.  The report aims to provide you with transparency around the process and a foundation for the next steps.

The engagement feedback represents the completion of phase one of our approach towards transition for the four CCGs.  A further listening period is planned for February 2020 in which discussions will be held with staff, members and stakeholders around the possible option(s) for moving towards a single commissioning voice, through shared governance arrangements. Further details will be provided shortly.

Download the Engagement Report here.

If you have any questions or queries please contact the Communications and Engagement Team 01922 603077.

Phase 3 of the Harmonised Clinical Treatment Policy Project

The CCGs across Birmingham and Solihull CCG; Sandwell & West Birmingham CCG, Dudley CCG, Walsall CCG & Wolverhampton CCG have undertaken Phase 3 of the Harmonised Clinical Treatment Policy Project.  This harmonised approach across the footprint of the west midlands is to facilitate consistent, evidence-based policy development for planned patient care.

The remit of the Harmonised Treatment Policy Project is outlined by the Lead Planned Care GP Dr Geoff Naylor:

“Treatment policies are designed to provide fair, consistent, and transparent access to treatment for patients.  CCGs have finite resources and are required to ensure treatment policies are evidence-based, achieve the best clinical outcomes for patients and provide the most cost-effective use of NHS resources.  Our treatment policies have been developed to be informed by the most up to date clinical evidence, best practice and clinical opinion nationally. During this engagement period in Phase 3 treatment policies, we would really value and appreciate feedback from the public to ensure our next phase of treatment policies are as clinically robust as possible for our local patients.”

Between Thursday 5th September and Friday 11th October, the 5 Birmingham and Black Country CCGs engaged with clinical colleagues and the public regarding Phase 3a which includes the following 3 DRAFT policies:

  • Subacromial Pain

To view the DRAFT Policy, click here

To view the DRAFT Patient leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.

  • Image-guided therapeutic intra-articular joint injections with corticosteroids with/without local anaesthetic.

To view the DRAFT Policy, click here

To view the DRAFT Patient leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.

  • Image-guided HIGH VOLUME intra-articular injections (40mls+) of saline with or without corticosteroid and/or local anaesthetic

To view the DRAFT Policy, click here

To view the DRAFT Patient Leaflet, click here

To view the Evidence Summary report, click here

To view the Policy Changes Explained, click here.


The Phase 3 of the Harmonised Clinical Treatment Policy Project​ Engagement Report can be found here.

NHS Long Term Plan - Public Event

17 September, 2019 || 5:00pm-6:30pm
Jubilee House, Bloxwich Lane, Walsall, WS2 7JR

Come along and hear the headlines on the Black Country and West Birmingham NHS Long Term Plan. Share your thoughts on how the plan is developing and help us to shape the final version. Join us and our local partners for a cup of tea and friendly conversation.

Refreshments will be provided, and there is Free Parking available.

For more information, please call 01922 603077.

Seeking your experiences on Assisted Conception Services

When people seek treatment for infertility, their local Clinical Commissioning Group is responsible for funding fertility services (such as In-Vitro Fertilisation, or IVF) to help women become pregnant.

So that Clinical Commissioning Groups (CCGs) in the Black Country, Birmingham and Solihull, offer the most effective IVF services, they are seeking peoples experiences of assisted conception services.

Local people who have accessed assisted conception services in the last five years, including their relatives, are invited to share their views by completing an online survey.

The CCGs also welcome feedback from GPs, clinicians who work within assisted conception services and members of the public.

Your feedback and experiences will be used to inform the future provision of IVF services.

The closing date for feedback is 30 August 2019.

Have your say – Walsall Together Outcomes Framework

NHS Walsall Clinical Commissioning Group (CCG) and Walsall Council have launched a public engagement exercise to give Walsall residents the opportunity to give their views on an outcomes framework for the proposed Walsall Integrated Care Partnership – This is part of an ambitious and exciting programme which, from 2019, will see providers in the existing Walsall Together partnership working even more closely together to transform health and social care in Walsall.

The vision is to address the changing needs of our population with a new model of care that starts with people’s needs, whether social, physical or mental, and shapes the delivery of joined-up services around those needs. Click here to read more and complete the survey.

Transforming Care for Children & Young People with Learning Disabilities and Autism - Public Feedback Event

The Children & Young People’s subgroup of the Transforming Care Programme invited service users, families and carers, professionals, members of the public and local community organisations to come and hear about plans to change the way in which care is delivered for children and young people living with Learning Disabilities and /or Autism in the Black Country.

The Black Country Transforming Care Partnership (TCP) was established in April 2016 to transform health and care services for children and young people with Learning Disabilities and /or Autism who may display behaviour that challenges. As part of NHS England’s Building the Right Support plan, the programme aims to reduce the number of children and young people with learning disabilities residing in hospital so that more can live in the community, with the right support, close to their home.

Following our prior public engagement events, where we spoke to service users, families, carers and professionals about the proposed changes, we then presented a summary of your feedback so that we may continue to build on this great work alongside all of you, and agree and deliver local plans for the programme. There was also further opportunity for continuous feedback.

To view our News Story released after this event, please click here.

Transforming Care Partnership - Children and Young People : Pre-engagement workshops for the Black Country

The Black Country Transforming Care Partnership is undertaking workshops to shape services for children and young people with learning disabilities (or learning disabilities with autism) with behaviour that challenges. To shape these services, we need to hear from people who have lived experience, as you will know best what is needed!

We would like your help to develop the component parts of a service (what are the ‘things’ that should be done) that could be wrapped around a child/young person and their family, and support them to live in their homes and communities and lead a good life.

During the event, participants will work in small groups with a facilitator who will take you through a series of questions that aim to help you tell us what things should make up care services at different points of a child’s or young person’s life. Outputs from the workshop will be used to shape a framework for what services should look like and will guide development of services for the future.

To sign onto our ‘Feedback’ event, where we would now like to present a Summary of your feedback, click here. This is so we can continue to build on this and agree to deliver local plans for the Programme!

Proposed GP Relocation - Update

Umbrella Medical & Saddlers Health Centre in collaboration with each of the practice PRG chairs developed an engagement plan, to create further opportunities for key audiences to have their say on the relocation proposal for Lichfield Street Surgery, The Limes Medical Centre, Sycamore House Medical Centre and Saddler Health Centre. The six week engagement and information process ran from Monday 8th October 2018 – Sunday 18th November 2018 and included Patient Representative Group (PRG) meetings in the practices, a public event and a patient survey which was developed in line with the Practices’ own PRGs. In total, over 2,000 surveys were completed as part of this engagement.

As part of the engagement, a range of activities were undertaken in accordance with the following objectives:

  • To hear the views of people who are currently registered at Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre
  • To ensure key stakeholders know how they can contribute to the discussion about the relocations of Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre.
  • To support people in Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre to better understand the proposed development.

The engagement was promoted via..

  • Practice Websites
  • Notice Boards
  • Jayex boards (where applicable)
  • Surgery TV screens (where applicable)
  • Facebook (where applicable)
  • B side of prescriptions (where applicable)
  • Emails
  • CCG Website
  • Text messages (where applicable)
  • Practice Pre-Engagement Meetings via the Walsall New Build Patient Engagement Group
  • Public Meeting with attendance from architect with plans on display and doctors and managers present to answer queries. At a neutral venue within the town centre
  • Newspaper/ Media engagement in conjunction with the CCG and council

This infographic aims to provide a summary of such activities and captures some of the feedback received through the engagement.

Walsall CCG Operational Plan 2017-19 - Update

Thank you for your feedback on the CCG’s Operational Plan 2017 – 2019 which sets out our plans for the next two years. The plan sets out priority areas which have been produced after consideration of the strategic direction that we intend and need to take, and our local operational challenges.

View the Operational Plan 2017-19 here.

We are open to hear your thoughts and feedback on the plan, so please get in touch with us by emailing: