Patient Stories

By offering patient-led feedback through to our Governing Body, Walsall CCG are committed to ensuring that patient stories are at the heart of our decision making process. The following videos were shared at the beginning of each Governing Body meeting to provide insight into a specific service, while also proposing suggestions for improvement, or highlighting an opportunity to share best practice.

Governing Body Patient Story - Community Palliative Care Therapy and Physiotherapy (January 2020)

For this month’s Public Governing Body Meeting, Paul Higgit, the Senior Engagement Lead from Healthwatch Walsall, tells us about a late referral for the Clinical Nurse Specialists and Occupational Therapy Teams, and what we can learn from the experience.

Delivering personalised care – Walsall Wheelchair Service Case Study (November 2019)

A local mum in Walsall shared her positive experience of Walsall Wheelchair Services. Over the last year, Walsall Wheelchair Services have transformed their service offer, providing personalised care and support to local service users. This transformation supported by Walsall CCG Commissioning Team has allowed wheelchair users and their families to have more choice and control over the care they receive, helping to improve the experience of those accessing this service.

Overall, this story highlights the importance of shared-decision making and recognising the individual needs of the people we serve. As set out the NHS Long Term Plan, personalised care is one of the five major, practical changes to the NHS that will take place over the next five years.