You said, we did

Helping us shape future health and care services in Walsall

Listening, responding and sharing the feedback that local people have taken the time and effort to share is very important to us.

Here you will learn how we have used patient and public views and experiences to inform and improve health and care services in Walsall, and in the Black Country and West Birmingham. The engagement topics below, provide you with details on why we were asking for your feedback, what you told us as a result and how your views and experiences were used by the CCG.

Current Opportunities

View our Current Engagement Opportunities

Patient Stories

View our Patient Stories which are shown to our Governing Body

Public Update Reports

Read our latest Public Update Reports which are presented to our Governing Body

We are currently working with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for Walsall (more details here). Two workshops have been held so far, and details of any future workshops will be found on our events page.

Read the report from Workshop 1 here.

View the Principles of Engagement graphic from the workshop here, and view the Co-producing participation and engagement in Walsall graphic here.

Following on from the listening exercises undertaken by the four CCGs in the Black Country and West Birmingham, Walsall CCG is pleased to share with you the detailed report on the engagement feedback.

The report explains, the approach and methodology, feedback, findings, sample comments, conclusions, and next steps.  It contains feedback from staff, members and stakeholders across the four CCGs.  The report aims to provide you with transparency around the process and a foundation for the next steps.

Please click here to read more.

Walsall CCG along with other CCGs across Birmingham and Solihull, Sandwell & West Birmingham, Dudley CCG and Wolverhampton have undertaken phase 3 of the Harmonised Clinical Treatment Policy Project.  This harmonised approach across the footprint of the west midlands is to facilitate consistent, evidence-based policy development for planned patient care.

Please click here to read more.

HealthWatch organisations across the Black Country have published an engagement report into people’s experiences of health and care services in the Black Country and West Birmingham.

The report presents a succinct overview of the findings from community engagement
undertaken for the Black Country and West Birmingham Sustainability and Transformation Partnership.

Healthwatch England commissioned Healthwatch organisations to gain insight into how people view local healthcare services, using the findings to shape local action to support the
delivery of the overarching NHS England Long Term Plan.

To ensure a thorough range of feedback, two electronic questionnaires and several focus groups were used.

Download the report below to find out more.

Healthwatch Report – Black Country And West Birmingham STP

Walsall CCG, Wolverhampton CCG, Birmingham and Solihull CCG, Dudley CCG, and Sandwell & West Birmingham CCG, are working together to secure an Infertility/ Assisted Conception Service.

Please click here to read more.

The Children & Young People’s subgroup of the Transforming Care Programme invited service users, families and carers, professionals, members of the public and local community organisations to come and hear about plans to change the way in which care is delivered for children and young people living with Learning Disabilities and /or Autism in the Black Country.

Please click here to read more.

On Monday 24 June, an interactive workshop was held with mums and their families living in the Black Country, to understand and improve user experience for women experiencing any kind of mental, psychological or emotional ill-health during or after pregnancy.

Please click here to read more.

Following the publication of the Long Term Plan, which sets out how the NHS will improve care for patients over the next ten years, CCGs in the Black Country and West Birmingham spoke to local people to find out their views on we can improve primary care services.

The views of members of the public, patients, doctors, nurses and other healthcare professionals were used to develop a strategy for the future of primary care services to ensure improved access, continuity and coordination of care for people in the Black Country and West Birmingham.

Please click here to read more.

The Black Country Transforming Care Programme (TCP) has been working with people with learning disabilities, their families and carers to agree and deliver a community model of care. The new model of care aims to ensure services are available for people with learning disabilities in the right place, at the right time and delivered in the right way.

Find out how your views informed the development of a new community model for adults with learning disabilities in the Black Country.

Please click here to read more.

Umbrella Medical & Saddlers Health Centre in collaboration with each of the practice PRG chairs developed an engagement plan, to create further opportunities for key audiences to have their say on the relocation proposal for Lichfield Street Surgery, The Limes Medical Centre, Sycamore House Medical Centre and Saddler Health Centre. The six-week engagement and information process ran from Monday 8th October 2018 – Sunday 18th November 2018 and included Patient Representative Group (PRG) meetings in the practices, a public event and a patient survey which was developed in line with the Practices’ own PRGs. In total, over 2,000 surveys were completed as part of this engagement.

Please click here to read more.

On Thursday 30th July 2018, Walsall CCG and Walsall Council launched a four-week public engagement exercise to give Walsall residents the opportunity to give their views on the Walsall Together – Outcomes Framework. A broad range of communications and engagement methods were used to promote and facilitate feedback from the public, local stakeholders, including elected representatives, and staff. These included social media and community outreach with seldom heard groups.

Please click here to read more.

As part of the Black Country CCGs commitment to engaging women and their families in the transformation of maternity services, ‘Whose Shoes?’ workshops were organised across the Black Country. Pregnant women and new mums in Walsall were invited to share their views on local maternity services, so that we could better understand what women and their families want and need at every stage of their maternity journey. The workshops were an invaluable opportunity to hear first-hand their experiences of maternity services and attracted over 100 women.

Please click here to read more.

Thank you for your feedback on the CCG’s Operational Plan 2017 – 2019 which sets out our plans for the next two years. The plan sets out priority areas which have been produced after consideration of the strategic direction that we intend and need to take, and our local operational challenges.

View the Operational Plan 2017-19 here.

We are open to hearing your thoughts and feedback on the plan, so please get in touch with us by emailing:

The Black Country Transforming Care Partnership (TCP) is committed to working alongside people who have lived experience of services, their families and carers, as well as key stakeholders to agree and deliver local plans for the programme. Using the nine principles from the National Service Model and guidance from NHS England, the TCP undertook service user engagement between April 2016 and July 2019 to develop a new clinical model for adult learning disabilities services in the Black Country.

Please click here to read more.