You said, we did

Following the publication of the Long Term Plan, which sets out how the NHS will improve care for patients over the next ten years, CCGs in the Black Country and West Birmingham spoke to local people to find out their views on we can improve primary care services. The views of members of the public, patients, doctors, nurses and other healthcare professionals were used to develop a strategy for the future of primary care services to ensure improved access, continuity and coordination of care for people in the Black Country and West Birmingham.

The main source of primary care is general practice, which is the care and treatment delivered from doctors’ surgeries in local communities.

Four public engagement events were held throughout May 2019 to capture views and experiences of local people. A graphic recorder was commissioned to create a visual representation of the conversations that took place at each event. The visuals were used to evidence the progress and direction of conversations in each of our four localities and will support CCGs to understand and feedback to local people on what matters most to them.

Black Country and West Birmingham STP Engagment Event

What people told us

Overall the feedback we received from local people who attended the events was consistent across our four localities. Overall patients would be happy to see a variety of health professionals in primary care for minor ailments, provided they had the training required and were able to make easy onward referrals to their GP or other services. Patients with multiple long-term conditions were more hesitant to see alternative health professionals as they thought it was important that the health professional understood their history and they valued consistent, face-to-face care.

When discussing the digital agenda, most people felt they needed further education to understand the solutions being investigated and what this would mean in practice. They also felt that if results were made available electronically they may need support to understand them. Concerns were raised regarding data security and the level of information being made between groups, with a particular focus on voluntary sector organisations.

Representatives on behalf of refugee and migrant populations/mental health sector highlighted the difficulties that would arise for patients if they were required to attend alternative practices and see health professionals that they were not familiar with.

Engagement report

Using the insights from the engagement sessions, the CCGs developed a Primary Care Strategy for the Black Country and West Birmingham. Pages 79-83 outline how the CCGs used patient and public views to inform the strategy and what they told us.

Download the Primary Care Strategy to find out more or view our Primary Care Engagement Report which summaries the patient and public involvement.

View or download our easy read graphic illustrations which feedback what local people told us in…