Umbrella Medical & Saddlers Health Centre in collaboration with each of the practice PRG chairs developed an engagement plan, to create further opportunities for key audiences to have their say on the relocation proposal for Lichfield Street Surgery, The Limes Medical Centre, Sycamore House Medical Centre and Saddler Health Centre. The six-week engagement and information process ran from Monday 8th October 2018 – Sunday 18th November 2018 and included Patient Representative Group (PRG) meetings in the practices, a public event and a patient survey which was developed in line with the Practices’ own PRGs. In total, over 2,000 surveys were completed as part of this engagement.

As part of the engagement, a range of activities were undertaken in accordance with the following objectives:

  • To hear the views of people who are currently registered at Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre
  • To ensure key stakeholders know how they can contribute to the discussion about the relocations of Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre.
  • To support people in Lichfield Street Surgery, Sycamore House Medical Centre, The Limes Medical Centre and Saddlers Medical Centre to better understand the proposed development.

The engagement was promoted via..

  • Practice Websites
  • Notice Boards
  • Jayex boards (where applicable)
  • Surgery TV screens (where applicable)
  • Facebook (where applicable)
  • B side of prescriptions (where applicable)
  • Emails
  • CCG Website
  • Text messages (where applicable)
  • Practice Pre-Engagement Meetings via the Walsall New Build Patient Engagement Group
  • Public Meeting with attendance from architect with plans on display and doctors and managers present to answer queries. At a neutral venue within the town centre
  • Newspaper/ Media engagement in conjunction with the CCG and council

This infographic aims to provide a summary of such activities and captures some of the feedback received through the engagement.