The Black Country Transforming Care Partnership (TCP) is committed to working alongside people who have lived experience of services, their families and carers, as well as key stakeholders to agree and deliver local plans for the programme. Using the nine principles from the National Service Model and guidance from NHS England, the TCP undertook service user engagement between April 2016 and July 2019 to develop a new clinical model for adult learning disabilities services in the Black Country.
Meaningful service user engagement has been continuous throughout the development of the Black Country TCP new clinical model, upholding the statutory and constitutional duties to involve public in commissioning decisions.
Engagement activity has been focused on service user empowerment, how health and care services can better support people when leaving assessment and treatment units (A&T), and how providers can strengthen the care and treatment review process when service users are discharged from A&T units. A variety of approaches have been utilised.
The following common themes have emerged across different engagement processes: