Walsall Clinical Commissioning Group (CCG) uses social media in its efforts to communicate clearly, quickly and in an engaging manner to people interested in our work. Our social media accounts are managed by the Communications and Engagement team.
Social media content delivered by Walsall CCG includes (but is not limited to):
Our social media posts should not be considered as the authoritative source of new policy or guidance from Walsall CCG. Any change in Walsall CCG’s official position on legislation, guidance, investigations and audits will be communicated through more traditional channels such as: official publications and statements on our website and media releases.
Importantly, our decision to retweet or share posts from other social media users should not be taken as explicit endorsement of any position or argument that may vary from Walsall CCG’s official current position, nor should it be taken as an indication of a possible shift in the current official position.
We commit to updating and monitoring our social media accounts during regular office hours: Monday to Friday 9am – 5pm GMT. However, we may monitor and respond at other times of the day. We accept no responsibility for lack of service due to downtime.
In regards to making a complaint, media request or freedom of information request (FOI), we encourage you to follow the traditional channels. We are unable to give individual medical advice via social media. Where possible, we will suggest where queries can be redirected or where further information is available e.g. NHS Choices.
In general, the Head of Communications and Engagement and the subsequent Comms Officers are responsible for the majority of the CCG’s digital presence, in order to improve and co-ordinate internal and external information and communications. However, if, for any reason, any other staff member wishes to utilise our Social Media platforms, then please seek our Social Media Guidelines within the Staff Intranet…
My CCG > Communications > Social Media.