NHS Services

Understanding the correct service to access for your needs is important as it will usually mean you will be seen quicker and by the right health care person, who is able to help. This page explains more about each type of NHS service and how it can help you.

From coughs, colds and sore throats to upset stomachs, aches and pains, self-care at home is the best choice to treat very minor illnesses, ailments and injuries.

A big part of your recovery from these minor ailments is to rest and drink plenty of fluids. You can plan ahead by stocking up on some healthcare essentials – paracetamol or aspirin, indigestion remedies and plasters for example. You can find all these at your local pharmacy.

Help stop the spread of infection: If you have sickness and diarrhoea don’t go to your GP practice or hospital, instead drink plenty of fluids and call your GP practice if you are worried, especially if you have other health conditions.

For more a more in-depth look at self-care, visit our dedicated self-care page here, and for our Self Care Button Board click here.

Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to A&E.

Pharmacists can:

  • Dispense medicine when you give your prescription
  • Dispense repeat prescriptions without the need to visit your GP – speak to your GP or pharmacist to arrange this
  • Give advice on treating minor ailments like coughs and colds
  • Help you manage long-term conditions such as diabetes and asthma
  • Give advice on medication, including if you’re taking medicine for lots of different conditions
  • Give advice on staying healthy, including eating healthily, stopping smoking and getting enough exercise
  • Give sexual health and contraception advice
  • Provide treatments for minor ailments like head lice and athlete’s foot

Many pharmacies also offer:

  • Flu vaccine for pregnant women, over 65s and those with an existing health problem
  • Free emergency contraception including the morning after pill
  • Allergy screening
  • Chlamydia screening
  • Medicine ‘MOTs’ – to help you use your treatments correctly

As previously stated, Pharmacists are trained medical professionals who can help advise you based on your symptoms, especially surrounding self-care. Visit our self-care page here to see how your Pharmacy can help.

NHS 111 is the NHS non-emergency number.  It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Sign Language…

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.

Visit NHS 111 BSL interpreter service for more details.

If you have a non-urgent, ongoing illness or injury, then you should make an appointment to see your GP.

Your local GP surgery provides a wide range of family health services, including advice on health problems, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services.

Many GP surgeries have longer opening hours now – including early morning and late evenings and offer emergency appointments for urgent cases. If you need urgent medical care when your surgery is closed (and it can’t wait until the morning) call your GP surgery and you will receive information on how to contact the out of hours GP service.

Make sure you’re registered with a GP surgery. Visit our Member Practices page here, or use the NHS Service Finder to find your nearest GP surgery here.

The Walsall Urgent Care centre offers fast, convenient and expert care for injuries and illnesses that are urgent but not life threatening. This includes minor cuts, burns and bites; sprains and fractures; fevers, infections and rashes. There is no need for an appointment, you can just walk in.

In short, the Urgent Care Centre is located at:

Walsall Manor Hospital
Wilbraham Road
Off Moat Road

However for more details on our Urgent Care Centre, including a detailed description of how to access this service, click here.

Accident and Emergency (A&E) departments and the 999 ambulance service should only be used if you have had an accident or if its a health emergency. You should go to A&E or call 999 for an ambulance to take you to A&E if someone is experiencing:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

At A&E, the most seriously ill patients will be seen before those with less urgent conditions. This means some people have to wait for several hours for treatment, or they may be redirected, for example, to a GP or urgent care centre.

The nearest A&E departments to Walsall are:

Manor Hospital
Moat Road

Good Hope Hospital 
Rectory Road
Sutton Coldfield
B75 7RR

New Cross Hospital 
Wednesfield Road
WV10 0QP

Everyone can access NHS dental services and you don’t need to register. Simply find a practice and phone them to see if any NHS appointments are available.

The Walsall Dental Access Centre is available if you don’t have a regular dentist but need emergency dental treatment, or need emergency treatment at weekends and Bank Holidays, including Christmas Day, Boxing Day and New Year’s Day. The standard NHS emergency fee of £18.80 applies unless you are entitled to free NHS dental treatment. The Centre is located at:

Blakenall Village Centre
Thames Road

Opening hours

For urgent dental advice and appointments Monday to Friday, call 01922 443750 (8.45am – 4.30pm)

For urgent dental advice and appointments at weekends and bank holidays call 07976 246404 (8.30am – 12pm)

Find more information from a local dentist on key dental advice at thedentistwestmidlands.co.uk/

For more information on dental emergencies and out of hours care please call NHS 111 or visit www.nhs.uk

You can access confidential advice and information on a range of sexual health services at our three sexual health centres. This includes contraception, pregnancy and sexually transmitted infections (STIs). Call a centre to make an appointment.

Walsall Centre for Sexual Health Pleck Road, Walsall WS2 9ES

Telephone: 01922 633341

Hatherton Centre Hatherton Street, Walsall WS1 1YB

Telephone: 01922 605454

Willenhall Health Centre Field Street, Willenhall  WV13 2NZ

Telephone: 01922 604824

For emergency contraception, condoms, chlamydia testing and regular contraception methods you can also visit one of our drop-in clinics:

Squeeze Box Student Union – Gorway Road Campus, Gorway Road, Walsall WS1 3BD. Open Tuesdays 11:30am – 2:00pm

Jhoot’s Pharmacy – 43-45 Church Street, Darlaston WS10 8DU. Open Thursdays

4:30pm – 6:00pm

Walsall College – Wisemore Campus Littleton Street West Walsall WS2 8ES. Open

Mondays 8:30am – 1:30pm

Tuesdays 12:30pm – 4:30pm

Wednesdays 8:30am – 4:30pm

You can find more information about sexual health services in Walsall here.

You can find out more advice and answers to questions about sexual health here.

One in four people in the UK will experience a mental health problem each year, such as anxiety, depression, panic disorders or phobias.

If you’ve been feeling depressed for more than a few weeks or your anxiety is affecting your daily life, make an appointment to speak to your GP.

There a wide range of mental health services you can access via your GP. You can find more advice and information about local mental health services here.

Silver Cloud is an online therapy programme that is available 24/7 via computer, tablet or Smartphone. Find out more about the service here.

If you want to talk to someone about how you feel, what you’re experiencing or how to deal with someone else’s behaviour, there are several organisations that can help you.

You can also find lots more advice and information here.

Walsall Mental Health and Emotional Wellbeing

Walsall Clinical Commissioning Group (CCG), Walsall Metropolitan Borough Council (MBC), Partners and Providers developed the Walsall Mental Health and Emotional Wellbeing needs Assessment, Strategy and local Transformation Plan for Children and Young People with feedback and input from children and young people, families and carers.

These documents describe our achievements to date having commenced implementing the plan and strategy in January 2016. They confirm how we have utilised additional resources to accelerate the transformation of our local mental health and emotional wellbeing service offer over the next five years.

You can find the documents on our corporate publications page here.

The Emotional Wellbeing and Behaviour Pathway is aimed at identifying interventions that will support the promotion of resilience and good behaviour in childhood and adolescence therefore reducing the behaviour that affects a young person’s ability to learn. A guide to the pathway is available here.


WellMind is a free NHS mental health and wellbeing app designed to help you with stress, anxiety and depression. You can download it for free on iPhones, iPads and Android devices by searching ‘WellMind’ on the App Store or Google Play.


If you’re looking for help within Walsall, please click here to view the Mental Health Information Hub.

The Medicines Management Team at Walsall CCG have put together some information leaflets for residential and nursing home staff  on common issues around medicines management.

These leaflets may be printed off and displayed in the home and used as a reference. Further information can be obtained from the Medicines Management team at Walsall CCG.

Guidance on Self Care

Sheet 1. Refrigerated medicines

Sheet 2. Administration of Medicine

Sheet 3. Expiry Dates

Sheet 4. Covert Administration

Sheet 5. Bulk Prescriptions

Sheet 6. Controlled Drugs

 Sheet 7. Topical Preparations

Sheet 8. Warfarin

Sheet 9. PRN (when required) Medication

Sheet 10. Medication Administration Record (MAR) Chart