The Big Conversation

The Big Conversation

On the 24th January 2018, the NHS Walsall Clinical Commissioning Group launched The Big Conversation public engagement exercise. This seven week exercise was about talking to local people about how we can improve healthcare for patients, the challenges the NHS is facing, and what we are planning to do about this.

The Big Conversation was about Walsall CCG reaching out to you, the people of Walsall, in order to get your views on how we can improve health services for you and your family.

We understand that local NHS services need to change, and that we need to work with patients to consider new ways of working in order to improve services and ensure we have sustainable, quality services that are affordable and fit for the future. We want to listen to local people and discuss the future delivery of the following health services:

  • Urgent Care (A&E, Urgent Care, Out of hours Services)
  • GP Services
  • Stroke Services
  • Community services (District nursing, Physiotherapy, Podiatry, etc.)
The Big Conversation Infographic

We would like to thank everyone who took the time to share their views with us. As you may be aware, we did a range of activities to find out what local people think. We worked closely with Healthwatch Walsall to listen to local people and gather opinions in a number of ways.

To watch videos of some of the interviews visit our YouTube channel.

So, what's next?

This engagement exercise marked the beginning of our conversation, with many people taking the time to share their views. The response we received indicates how much people care for their local NHS services, and how willing they are to help shape what we do in the future.


We have used the feedback we have gathered so far to develop proposals for changes to some local health services, and we will be asking for local people’s views on these proposals.  Future opportunities for you to give us your feedback will be publicised in the coming months.

Thank you for your continued support in shaping future Health Services in Walsall.